Right, bit of a recap. Someone, who clearly wanted to completely destroy my sanity, recommended I sign up for BT Business when I moved out of London last summer. I did – myriad of problems as already noted in my blog – and signed up for 2 years. Then I moved a few weeks ago. And here is where BT really got their revenge.
Called them on 31st Jan. Told huge delays on BT Openreach coming out to put in new lines. 6 weeks or so. Sales person advised I transferred my BT Business line and broadband to my London property which will be ready in March so I did with date of 31st march agreed. Then I ordered a residential line and broadband for my new rental property in Cirencester – still with me?
This was agreed for 3rd March – meant a three week delay from moving in but better than a six week delay and managed to get it bumped up to 17th Feb. On 17th Feb engineer rocked up, put in line, but when I asked abut Broadband was met with blank face. They’d forgotten to port forward the broadband order so broadband remained on 3rd March – very helpful!
However, got that moved forward to 24th Feb. 24th Feb came along and Broadband was activated. BT hub arrived. All happy. Except that wasn’t the end of it!
Idiots didn’t cancel 3rd March order so 3rd March came along and several BT disasters ensued all at once to create a perfect storm. A bill arrived for £355 (already blogged) for cancellation of my Business services (idiots hadn’t put in transfer, rather in way that Manchester United might forget to transfer Wayne Rooney from one training facility to a new one). As I was discussing, neigh shouting about this, my line started to play up, interruptions as though someone else on line, clicks etc. BT woman hadn’t an idea what was going on, well as there was no-one else in the house and no other telephones, let’s presume burglar bill hasn’t crept in downstairs with his own portable telephone and decided to plug into my line and listen to my calls. Perhaps the small sitting room in my new three-storey Redrow house is now full of MI5 operatives listening in to my conversations. But here’s the thing. I really don’t think so. I think it is you BT - you bunch of bozos.
Sure enough I’d just finished speaking to a nice man in India about the ‘fault’ on my line when the phone rang (by chance I picked it up as BT India man had told me not to make or answer calls as he was ‘testing’ the line) and it was a BT engineer happily announcing he’d just activated my Broadband. You did that last week idiot. However, he was a very nice little man (they all are, its just the senior managers who need locking up) and broadband was working again so hey ho, all seems to be in order.
Then they sent me emails with a new password to use so just called AGAIN to find out which blinking password I use the old one or the new one. Another engineer called about the fault on the line. There isn’t a fault, it was you playing with my line, Twit!!!! They follow this up with a text which says ‘Hello, this is BT, we’ve fixed the fault on your line,’ THERE WASN’T A BLOODY FAULT UNTIL YOU MADE ONE.
Christ, you couldn’t make this up as Richard Littlejohn might say. Resulted in me taking large swig of disgusting liquid stress buster medical herbalist Annie McIntyre has given me. Need about a gallon of it. BT must be sponsored by The Priory in recruiting new patients for their many drying out clinics. Enough is Enough. Get your screwy systems in order and provide the service we are all paying for.
BT – as I’ve said before, you are a disgrace.
